Return Policy

If you wish to make a return, please contact videogameandmusicexchange@gmail.com within 48 hours of receiving your order. Requests will be evaluated on a case-by-case basis; items submitted without a preauthorized return, may or may not be refunded.

Once a return is authorized, please pack it safely and send it back. For valuable cards/products, we recommend getting a tracking number and insurance to ensure your package makes it safely back to us.

VGMX does not accept returns on used products except TCG cards. New products must be unopened for a return to be accepted. TCG cards must be in the same condition as they were received.

If a return is approved, a refund will be issued on the method used for the purchase. The customer is responsible for return shipping cost. Refunds will not be issued until the product is received.

Pre-Order Policy

 

  1. Payment taken in advance
  2. Pre-Orders with In-Store Pick Up will be available starting on the Release Date
  3. Orders with shipping with be sent out on the expected release date
  4. Orders will Multiple Pre-Order Items will be shipped once all products are in stock
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Refund Policy

1) To request a refund, please email videogameandmusicexchange@gmail.com

2) Merchant Fees will not be refunded

3) Restocking Fee of $5.00 will be deducted from the refund

4) If VGMX is unable to fulfil the order due to stock restrictions that were not foreseen, VGMX will refund the full order amount.

Limited Product & Shipping Delays Policy

Limited Product

Due to the demand of certain product and VGMX’s commitment to delivering the product to customers, there may be limits per product per customer and shipping address.  

VGMX reserves the right to cancel and refund, without the merchant fee, of any and ALL orders that are suspected to go against this policy.

Shipping Delay

With the current world wide state of shipping, distribution, and logistics, please be aware that your order may be delayed. VGMX ships out pre-ordered products as soon as we receive them from our distributor. 

Orders will be sent out in ascending order from when they are received. If you wish to cancel your order, VGMX Pre-Order Refund Policy will be in effect