FAQ- Contact Us
Orders & Purchases
Pre-order Policy & Pre-order Refund Policy
Pre-order Policy & Pre-order Refund Policy
VGMX Pre-Order Policy
- Payment is taken in advance
- Pre-Orders with In-Store Pick Up will be available starting on the Release Date
- The expected release & ship date is starting on the release date of the product.
If your order has multiple pre-order items with different release dates, we will hold your entire order until all items are available to ship together.
Want Items faster? Please place separate orders for products with different release dates if you want them as soon as they drop. Orders cannot be split or divided after they are submitted. - VGMX is not responsible for any production delays that may occur.
- The price you pay per item is a “locked-in price” and no refunds or partial refunds will be given if the product goes down in price after you make the purchase. Nor will you be charged more if the price goes up after your purchase.
VGMX Pre-Order Refund Policy
- To request a refund, please email vgmxservice@gmail.com. Please allow 24 business hours for a response.
- Merchant Fees will not be refunded.
- A restocking fee of 15% of the purchase price per item will be deducted from the refund
- If VGMX is unable to fulfill the order due to stock restrictions that were not foreseen, VGMX will refund the full order amount.
- If you wish to cancel your order, VGMX Pre-Order Refund Policy will be in effect. Your purchase of these item(s) constitutes an agreement to these terms.
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to cancel an order please email vgmxservice@gmail.com.
If you need to edit your order information, such as the delivery address or contact number, please email vgmxservice@gmail.com or call our retail store directly at 614-431-5556.
Have your order number ready when contacting customer service.
We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact us at vgmxservice@gmail.com Provide your order number and a brief description of the problem so we can assist you quickly.
Please allow 24 business hours for an email response Monday-Friday. Any emails received at 2 PM Friday will be answered the following Monday. Holidays may delay response time.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that Merchant Fees will not be refunded and a restocking fee of 15% of the purchase price per item will be deducted from the refund.
How do I initiate a return?
How do I initiate a return?
To start a return, email vgmxservice.com with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Please allow 24 business hours for an email response Monday-Friday. Any emails received at 2 PM Friday will be answered the following Monday. Holidays may delay response time.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 2 days of receipt. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Then simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days.
VGMX ships all orders with USPS or UPS. With the current worldwide state of shipping, distribution, and logistics, please be aware that your delivery times may be affected by unforeseen circumstances. Orders are shipped from Ohio, and delivery to more distant regions, such as California, may require a longer transit time. Once an order ships, delivery is handled by the USPS or UPS. For updates on a package's status or to file a claim for a lost item, contact USPS or UPS directly. VGMX ships out pre-ordered products as soon as we receive them from our distributor. If your order has multiple pre-order items with different release dates, we will hold your entire order until all items are available to ship together. Want Items faster?Please place separate orders for products with different release dates if you want them as soon as they drop. Orders cannot be split or divided after they are submitted.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, please email vgmxservice@gmail.com or call our retail store directly at 614-431-5556. Once orders have been processed they cannot be changed.
